If you are having trouble making a payment, please reach out to us by emailing [email protected] or calling us at 800-419-2118. Just contact us at least two business days before your next payment is due so we can work with you on repayment options.

The Fynn team is here to help, and we are committed to working with you to stay on track. We may be able to help you qualify for an existing Member Benefit that is already a part of your loan. Search the help center for "Member Benefits" to learn more about our unique and extensive benefits programs, like Payment Reduction and Payment Pauses.

But even if you don’t qualify for an existing benefit, we may still be able to help by creating a specialized payment plan just for you. We understand that sometimes life happens, and you may need to change your payment schedule or payment amount.

If you defer a payment, additional interest will accrue on your loan. In most cases, this will increase the total cost of your loan.